Right Column
Resolving Disputes and Reporting Complaints
- Steps
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Step 3: How does BAR resolve my complaint?
- Upon receiving your form, BAR will assign a case number to your complaint. Within 10 days you will receive a postcard acknowledging receipt of your complaint and identifying the BAR representative assigned to your case.
- A supervisor will review the complaint to see if it appears the shop has violated the Auto Repair Act or any other laws.
- The assigned BAR representative will review the complaint and contact you.
- Your BAR representative will attempt to negotiate with the repair shop on your behalf . While BAR cannot represent you in court, collect money, or levy fines on your behalf, your BAR representative will contact the owner or manager of the repair shop, describe your complaint, and attempt to facilitate a satisfactory settlement.
- The complaint resolution effort may require your BAR representative to contact you and the repair shop several times.
- If it appears any Auto Repair Act violations have occurred, your BAR representative will try to obtain documentation.
- The outcome will be confirmed with both sides and you will be notified, by phone, in person, or by mail when the case is closed.
