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Resolving Disputes and Reporting Complaints

Step 1: How can BAR help me?

Each year, BAR negotiates more than $4 million in rework, refunds, and adjustments on behalf of consumers. If you feel you have a complaint requiring investigation, call us. We'll help you check it out!

What are my rights?

• A written estimate for repair work.
• A detailed invoice of work done and parts supplied.
• Return of replaced parts, if requested at the time a work order is placed.
• Questions concerning the above should be directed to the manager of the repair facility.
• Unresolved questions regarding service work may be submitted to:
  
  Bureau of Automotive Repair
  Toll Free Telephone: 800-952-5210
  Monday thru Friday
  

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